Heavy Duty Field Service/Mobile Technician

Why join the Falcon family?!

• Extremely competitive salaries
• Amazing benefits packages
• Financial Health
• RRSP matching
• Flexibility
• Job Security
• Sustainable work
• Growth opportunities

Job Duties & Responsibilities:

• Perform mechanical repairs on specialized equipment on the road.
• Help build and expand the Service Department by looking for opportunities to support new and existing Falcon Equipment in the Ontario region.
• Operate the service vehicle in a safe and efficient manner, obeying all traffic laws at all times and ensuring limited unit down-time by scheduling regular maintenance and servicing.
• Responsible for the safe storage of the service vehicle and its assets when not on the road.
• Having the ability to perform remote and in-person diagnostics on a variety of complex electro-hydro-mechanical defects in heavy duty equipment utilizing digital diagnostic tools (Paldiag), and the ability to perform the most efficient and timely repairs, limiting customer equipment down-time.
• Perform incidental welding operations on equipment.
• Accurate and timely completion of service and warranty work orders, maintaining labor timecards daily without supervision.
• Repair cable/electrical/air-operated working attachments, winches, compressors, pumps, electric generators, etc.
• Perform post repair testing of equipment for proper performance.
• Adhere to all federal, provincial and company workplace safety policies, regulations and compliances.
• Communicate any unsafe conditions or accidents/injuries in a timely manner to the supervisor in-order to facilitate prompt correction or reporting.
• Demonstrate continuous improvement to all field service operations, decrease equipment down-time, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Keep detailed and accurate maintenance reports and documentation.
• Maintain a working knowledge of changes in technology and repair techniques – be able to attend all training sessions locally and inter-provincial.
• All other duties as assigned.

Qualifications:

• Self-starter and self-managing, able to consistently source and schedule work and be in the right place at the right time.
• Fully Qualified Heavy Equipment Journeyperson with Interprovincial Red Seal Ticket or equivalent.
• 5+ years of experience in the related field.
• Mechanically and electrically inclined – with a sound working knowledge of hydraulic systems.
• Impeccable Safety awareness.
• Possess a valid driver’s license with a recent clean driver’s abstract.
• Proven abilities in reading and understanding hydraulic, pneumatic and electrical schematics.
• Ability to work independently and unsupervised in inclement weather and remote locations in a fast-paced environment. Able to travel for long periods and book own out of hours accommodation.
• Experience with service work orders and the ability to maintain customer transactions and technical stories related to maintenance/repair operations, with good attention to detail.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure to tight deadlines.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Must be fully computer literate.
• Weight handling of up to 80 lbs. required

About the Benefits:

• Competitive wage rates
• 100% prescription coverage and paramedical coverage
• 100% basic dental coverage
• Long-term disability (LTD)
• Paid sick days
• Paid vacation available in the first year of employment
• RRSP/DPSP plan with matching contribution by the company
• Premiums if you hold a current occupational first aid ticket
• Opportunities for training and development
• Non-unionized environment
• Apprenticeship program reimbursed by the company

Falcon Equipment is an equal opportunity employer.

* We thank all interested applicants; however, only those under consideration and legally entitled to work in Canada shall be contacted.