Branch Manager

Why join the Falcon family?!

• Extremely competitive salaries
• Amazing benefits packages
• Financial Health
• RRSP matching
• Flexibility
• Job Security
• Sustainable work
• Growth opportunities

Are you a proven leader with a background in heavy-duty equipment, hydraulics, automotive, marine, crane, elevator, or industrial mechanical systems? Do you have experience leading a service shop while driving business development and customer relationships?

We’re seeking a Branch Manager for our Nanaimo location who can inspire teams, oversee operations, and grow the business through a consultative sales approach. The ideal candidate brings strong technical knowledge, leadership experience, and a track record of prospecting, developing, and closing opportunities within the industrial or heavy equipment sector. This position is based out of either of our locations in Vancouver Island (Victoria/Sooke, Nanaimo).

Job Duties & Responsibilities:

Branch Leadership & Operations

• Lead the day-to-day operations of the branch, ensuring exceptional customer service, operational efficiency, and compliance with company policies, safety standards, and regulatory requirements.
• Act as the primary liaison between the branch and head office, fostering effective communication and alignment on business objectives.
• Maintain a safe, professional, and productive work environment for employees and customers.

People Leadership

• Recruit, develop, coach, and lead a high-performing team in partnership with Human Resources and head office.
• Provide ongoing direction, performance management, training, and workforce planning to support operational success and employee development.
• Promote a culture of accountability, safety, teamwork, and continuous improvement.

Business Development & Customer Relations

• Drive revenue growth by developing and executing sales and service strategies, expanding customer relationships, and identifying new business opportunities.
• Build and maintain strong partnerships with customers, vendors, and key stakeholders while ensuring a high level of customer satisfaction.
• Serve as a technical and operational resource to customers and staff as required.

Financial & Administrative Management

• Oversee branch administration, reporting, budgeting, and operational controls to ensure profitability and efficient business performance.
• Monitor financial results, manage expenditures, and support annual budget planning while achieving revenue and profit targets.
• Ensure timely processing of branch documentation, payroll information, contracts, and supplier agreements.
• Act as the primary liaison between the branch and head office, fostering effective communication and alignment on business objectives.
• Maintain a safe, professional, and productive work environment for employees and customers.

Qualifications:

• Ideally, a minimum of five years of related outside sales experience in the industrial or heavy equipment sector, working independently to prospect, qualify, develop, and close business through a consultative sales process
• Prior experience in the heavy equipment industry
• Prior experience in a managerial role
• The ability to work as part of a team
• The ability to lead and motivate when necessary
• Excellent communication and ‘people’ skills
• A strong commitment to customer service
• The ability to work under pressure and handle challenging situations
• Confidence, drive and enthusiasm
• Decision-making ability and a sense of responsibility
• Possession of a valid driver’s license and a reliable vehicle

About the Benefits:

• Competitive wage rates
• 100% prescription coverage and paramedical coverage
• 100% basic dental coverage
• Long-term disability (LTD)
• Paid sick days
• Paid vacation available in the first year of employment
• RRSP/DPSP plan with matching contribution by the company
• Premiums if you hold a current occupational first aid ticket
• Opportunities for training and development
• Non-unionized environment
• Apprenticeship program reimbursed by the company
• Amazing Employee Referral Program

Falcon Equipment is an equal opportunity employer.

* We thank all interested applicants; however, only those under consideration and legally entitled to work in Canada shall be contacted.