Service Advisor

• Extremely competitive salaries
• Amazing benefits packages
• Financial Health
• RRSP matching
• Flexibility
• Job Security
• Sustainable work
• Growth opportunities

If you’re a heavy-duty equipment service advisor, service representative, service writer, or an automotive service advisor with a minimum of 5 years’ experience in a service-related role and in a retail service equipment department, we want you to join Falcon Equipment’s Edmonton Branch!

Job Duties & Responsibilities:

• Provide exceptional customer service to both external and internal customers
• Courteously handle customer issues, complaints and misunderstandings
• Communicate with service customers to determine the nature of the mechanical problems
• Reach agreement with customers before repairs; explain cost estimate and approximate time when work will be completed
• Work directly with the parts department to price/source parts and determine estimated delivery time of parts
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• All other duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Vocational training in heavy equipment service and repair
• Knowledge of the heavy equipment industry
• 3 – 5 years’ work experience in a related field / retail service equipment department
• Strong customer service and troubleshooting skills
• Ability to work well under pressure
• Strong attention to detail
• Able to deal with people tactfully and professionally at all times
• Proven data entry, data editing and typing skills
• Ability to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions required
• Able to respond quickly in a dynamic and changing environment
• Able to effectively communicate both verbally and in writing
• Strong work ethic and positive team attitude
• Must have valid driver’s license

About the Benefits:

• Competitive wage rates
• 100% prescription coverage and paramedical coverage
• 100% basic dental coverage
• Long-term disability (LTD)
• Paid sick days
• Paid vacation available in the first year of employment
• RRSP/DPSP plan with matching contribution by the company
• Premiums if you hold a current occupational first aid ticket
• Opportunities for training and development
• Non-unionized environment
• Apprenticeship program reimbursed by the company

Falcon Equipment is an equal opportunity employer.

* We thank all interested applicants; however, only those under consideration and legally entitled to work in Canada shall be contacted.